listening or pandering?

so gmail added a delete button to the main menubar.
people around the world are celebrating.
i think the whole affair is an interesting thoughtpoint for user-centered designers, because here’s the deal: the gmail team didn’t *forget* the delete button originally. they left it off completely intentionally. they were trying to change the way we look at our email. they were trying to keep us from deleting anything. ever. again.
right from the start, this didn’t sit that well with most people, so they added a delete feature in the drop-down menu. still, people balked, and pestered, and prayed.
and now, gmail concedes.

Leave a Reply